Applications are now being accepted for the following vacancy at Elewana Collection:

Position title:  Revenue Assurance Officer (RAO)
Reporting to: Head of Revenue Assurance
Duty station: Nairobi Head Office &/or Arusha Head Office

Position summary:

As part of the Revenue Assurance team, the revenue assurance officer will be responsible for ensuring that revenue risks & any potential revenue leakage is timely identified and addressed, implementing established processes to audit internal controls across the entire revenue cycle.

This is a broad-based substantive analysis & audit role required to provide comprehensive assurance services across the entire spectrum of the hospitality revenue cycle, with a view to ensure sufficient coverage of scope over all revenue transaction types.

The revenue assurance officer will be instrumental in the identification and mitigation of gaps across revenue processes, with an objective to effectively manage inherent revenue related risk to an acceptable level and provide assurance of minimal (opportunity of) revenue leakage.

This person is required to deliver comprehensive monitoring assurance services by leveraging data analytics in analyzing voluminous streams of varied data types efficiently, to enable timely identification & mitigation of endemic and potential revenue leakage.

This position entails analysis, verification & validation of end-to-end revenue (transaction) cycle completeness, accuracy, system integrity and reporting, as initiated from sales activity, through to accounts receivable.

This person will be required to interpret data and analyze results using statistical techniques to optimize efficiency and quality of revenue information reported, (& by extension) be instrumental towards turning up revenue assurance operational efficiencies.

The revenue assurance officer will be required to facilitate positive change to revenue control systems, processes and revenue management by consistently addressing revenue cycle process deficiencies (from sales, contract management, rate management, billing to accounts receivable, including confirmation of general ledger integrity).

Key Performance Indicators (KPIs)Key Results Areas (KRAs)
  • % Extent of Audit Coverage across the Revenue Cycle (by process)
  • % Extent of Transaction Volume Verified per Revenue Cycle Process
  • Value & Transaction Volume of Revenue Leakage identified by the RAO per unit per period
  • Value & Transaction Volume of Revenue Loss identified by none RA depts. per unit per period
  • No. of Unverified Revenue Forecast movements in terms of provisional and confirmed bookings
  • No. of Unverified Room/ Bed Night, Occupancy & ADR movements reported in the Revenue Forecast
  • Reliability & Integrity of Revenue Forecast
  • Reliability & Integrity of Revenue Reported
  • Widest Revenue Cycle Scope Assurance
  • Minimizing Revenue Leakage & Loss
  • Mitigating System & Procedural Risk
  • Enforcing Compliance to Revenue Policies
  • Timely Resolution of Issues Escalated
  • Maintaining Sustainable Daily Operations
  • Availability of Complete Documentation for all Audit Procedures carried out through each revenue cycle process.



  • Knowledge of revenue related risks & internal controls, accounting principles and procedures
  • Proficiency in the use of Microsoft Office and Google Suite applications
  • Highly analytical with the ability to swiftly organize, audit & interpret large data volumes
  • Possess enthusiasm, initiative & a positive ‘can do’ attitude in exceeding expectations
  • Be professional, confidential, impartial & trustworthy; with a highly ethical demeanor
  • Proactive critical thinker with effective planning, scheduling and time management skills
  • Highly disciplined, mature and well organized, with a systematic, structured work approach
  • Highly effective interpersonal, problem solving & coordination skills
  • Highly effective written & verbal reporting (communication) skills


  • CPA or part qualified accountant
  • Data analyst, or,
  • Holder of an equivalent bachelor's degree in a finance related discipline, economics and/or any other business related field


  • Minimum 2 years work experience in either accounting, audit or data analysis
  • Prior experience in the Hospitality Industry (Reservations, Revenue Management and Assurance) will be preferred
  • Experience in Resrequest (Hospitality front office software) will be an added advantage
  • Experience in Netsuite (back office accounting software) will be an added advantage

Our offer:

We offer attractive remuneration, benefits and career progression appropriate to your skills, qualifications and experience.


Please submit your application by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. quoting Revenue Assurance Officer in the email header no later than 22 June 2022 with a detailed CV & covering letter, demonstrating how your skills and experience make you the ideal candidate for this position.

Confidentiality assured. Only shortlisted candidates will be contacted.