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B2C Reservations Consultant

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Applications are now being accepted for the following vacancy:

Position title: B2C Reservations Consultant

JOB PURPOSE

The Reservation Consultant plays a crucial role in understanding the Kenyan and Tanzania guest needs and suggests suitable travel packages and rates. The role involves building relationships with the guest/booker in order to convert bookings according to the guidelines provided, deliver a memorable experience, and supply travelers with pertinent information and useful travel/holiday materials to increase the production of room nights and revenue to the various properties.

KEY DUTIES AND RESPONSIBILITIES

1. Processes

  • Assisting and advising guests who may be choosing from a variety of travel options to identify the clients’ specifications and wishes and suggest suitable travel packages or services.
  • Making reservations for guests based on their various requirements and budgetary allowances.
  • Checking availability of accommodation or transportation on the guests desired travel dates.
  • Helping plan travel itineraries by suggesting local/international tourist attractions and places of interest.
  • Professionally handling any issues that may arise with bookings.
  • Answering any questions customers might have about the reservation process.
  • Providing support to customers who may need to amend or cancel a reservation.
  • Ensuring that the reservation charts are constantly and timely updated with the correct information.
  • Making sure that the system is kept updated accurately - full name of guests, arrival time, nationality, ages, dietary requirement, medical restrictions, special occasions, arrival and departure, comp, fam trip, FB and GP, residency status, originator information, booking source.
  • Reconcile Res Net bookings.
  • Reconcile OTA bookings on Resrequest.

2. Financial

  • Ensuring that maximum occupancies and revenues are achieved through upselling, encouraging circuit bookings, and offering alternatives.
  • Processing payments and sending confirmation details to guests.
  • Ensure proper filing of vouchers and follow up on full payment for cash bookings.
  • Process and issue service vouchers to clients.

3. Team

  • Working with the team by communicating any areas of concern and improvement

4. Trade Partners/ Guests

  • Maintain good relationships with clients/ guests by providing support, information, and guidance

5. Systems/ Tools

  • Use ResRequest to log all quotations, bookings and relationship events with clients
  • Knowledge of using the WETU itinerary builder is an added advantage.
  • Manage the channel management tools (Synxis) and OTA booking portal booking requests, messages, and invoices.

REQUIREMENTS

Bachelor’s degree in business, accounting or data analyst from an accredited college or university, with a professional certification such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or other applicable certifications.

Experience

  • Diploma in Hospitality, Travel, Tourism, Business, or a relevant field.
  • Proven working experience as a Tours Consultant in a busy Tour Company.
  • Excellent knowledge of travel software, including computer reservation systems, GDS systems, and e-travel.
  • Proficiency in English; knowledge of additional languages is advantageous.
  • Strong sales skills and a customer-oriented approach.
  • Familiarity with various aspects of travel (domestic/international, business/holidays,
    group/individual, etc.).
  • Effective presentation, persuasion, and communication abilities.
  • Demonstrated crisis management skills.
  • Preference is given to candidates with personal travel experience.

SKILLS

  • Friendly, approachable, and attentive personality.
  • Proven track record in a similar role, ideally within the hospitality industry.
  • Expertise in providing high-quality guest service experience.
  • Goal-oriented with strong training and development skills.
  • Excellent communication skills.
  • Drive to achieve high standards and be the best.
  • Ability to work effectively with a team and contribute to achieving company goals.
  • Strong organizational and planning skills gained through previous experience.

Application

Should you wish to apply for the positions listed above then kindly submit a written application, including all relevant information, email to the Human Resource Team, This email address is being protected from spambots. You need JavaScript enabled to view it.
Only applications exhibiting the necessary qualifications and relevant experience will be considered. Kindly submit applications by 21st January 2024. All applications will be taken in confidence.