Can you tell us more about the recent Spa Training—what was the goal of the training and how did it go?
The latest spa training sessions held across properties in Tanzania and Kenya were aimed at boosting confidence among our therapists while reinforcing practical skills. The sessions placed strong emphasis on guest care, professional presentation, and enhancing massage techniques. Several team members also participated in advanced-level modules, giving them the opportunity to deepen their understanding and strengthen their expertise. The response was overwhelmingly positive, with many expressing that the training made them feel better prepared to deliver thoughtful, high-quality treatments in the serene surroundings of our properties.
Can you share more about the Lobster Ink training program? Why did Elewana choose to use it?
Lobster Ink is an online learning system that we’ve integrated into our training strategy to offer consistent, department-specific training directly on site. It supports the development of Heads of Department by providing practical, structured content that enhances their leadership skills and operational knowledge. For our General Managers and Assistant General Managers, the platform also strengthens core management capabilities such as team leadership, communication, and strategic oversight. Its flexibility makes it an ideal solution for reaching all our properties across Kenya and Tanzania, ensuring that everyone has equal access to development tools and learning support.
How often do trainings sessions take place with Elewana staff?
Training is an ongoing part of life at The Elewana Collection. Each year, we organise in-person technical workshops for core departments like Spa, Guiding, Kitchen, Front Office, and Food & Beverage. These are followed up with on-site coaching and regular departmental mentorship to keep the momentum going. In addition to these structured sessions, our teams benefit from year-round learning through Lobster Ink, which ensures knowledge remains current and accessible across all our properties. Our approach blends formal training with daily learning moments to foster a culture of continuous development.
How do these training sessions help to shape the guest experiences at properties?
We know that delivering exceptional guest service starts with a capable and confident team. That’s why our training programs are designed not only to improve technical skill but also to
build personal confidence in every team member. Whether it’s a guide conducting a game drive, a therapist offering a spa treatment, or a host welcoming guests at the front desk, our training ensures that each interaction is thoughtful, professional, and personal. This consistent attention to quality and care is what sets The Elewana Collection experience apart and helps us create truly memorable stays for our guests.
What’s next for training at Elewana? How will programmes like these help Elewana employees?
At Elewana, training is not a one-time event—it’s an ongoing journey. We are committed to continuous learning that promotes long-term growth, strengthens leadership, and builds confidence within our teams. Looking ahead, our focus is on developing sustainable training initiatives that nurture talent from within, with an emphasis on mentorship, succession planning, and collaborative learning across departments.
