
As Said Mnukwa settles into his new role at the stunning beach front Kilindi Zanzibar, he talks to us about his experience and what he hopes that will add to the property.
Tell us a little bit about your background
I am Tanzanian with 30 years of experience in hospitality where I have developed a unique blend of expertise. This includes establishing operations for new hotels in East Africa where my role was to ensure premium service standards in luxury properties. My experience also extends to first-class passengers aboard Etihad Airways, a role that has instilled profound adaptability, a strong focus on service excellence, and a proven ability to lead teams in diverse international environments.
How has your Internationally diverse carer shaped the way you work
Each region I have worked in has presented me with unique guest expectations and operational nuances. It has also sharpened my ability to adapt service delivery and team management to different cultural contexts while maintaining high international standards. In addition, the experience over the past four years at the incredible Elewana Serengeti Migration Camp has added to my strong understanding of operations in a remote and specialised environment.
What are you most looking forward to about working at Kilindi Zanzibar
The transition to Kilindi (an island property) presents a new chapter for me to apply proven management and guest experience skills in a new setting. I am looking forward to the opportunity to blend logistical and service delivery skills from the bush and international experience with the expectations of an island clientele in order to create a memorable and seamless experience for guests.
What plans do you have for Kilindi
Kilindi is working very well, however the plan is to elevate the offering even further from guests' experience, to front and back of house. I also plan to work closely with the neighbouring community ensuring beneficial and harmonious relations, as well as raising awareness of sustainable living.